FREE PDF QUIZ SAP - TRUSTABLE C-C4H56-2411 - PRACTICE SAP CERTIFIED ASSOCIATE - IMPLEMENTATION CONSULTANT - SAP SERVICE CLOUD VERSION 2 ONLINE

Free PDF Quiz SAP - Trustable C-C4H56-2411 - Practice SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Online

Free PDF Quiz SAP - Trustable C-C4H56-2411 - Practice SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Online

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q50-Q55):

NEW QUESTION # 50
Which capability ensures service agents send e-mail responses with the correct corporate branding?

  • A. E-mail templates
  • B. Determination rules
  • C. Workflow rules
  • D. Autoflow

Answer: A


NEW QUESTION # 51
Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

  • A. Maintain case types
  • B. Set scoping attributes
  • C. Set up Agent Desktop
  • D. Set up deals

Answer: A,C


NEW QUESTION # 52
You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

  • A. The employee is not assigned to the correct business role.
  • B. Access rights are directly assigned to the business user.
  • C. Access to the Case app is NOT enabled for the business user.
  • D. Access rights for cases are limited to read access.

Answer: C


NEW QUESTION # 53
Which element can be used to restrict access to views?

  • A. Field extensions
  • B. Code list restrictions
  • C. Business roles
  • D. Service levels

Answer: C


NEW QUESTION # 54
What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

  • A. Configure the relevant integration flow.
  • B. Set up knowledge base articles in SAP Service Cloud Version 2.
  • C. Obtain API token credentials from the knowledge base provider.
  • D. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.

Answer: C,D


NEW QUESTION # 55
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